FOR SAAS COMPANIES SCALING INTO EMEA AND LATAM
The engine that keeps the revenue you've won.
AppsOCall gives scaling SaaS companies senior Customer Success and Operations leadership, plus the AI and automation that takes the grind out of the work. No full-time executive hire needed.
SOUND FAMILIAR?
Sales opened the region. Post-sales hasn't caught up.
Customers signed, nobody owns them
Onboarding is happening by accident, if at all.
Renewals arrive as surprises
Churn shows up on the renewal date, not six months before.
Ops that don't travel
Every new country adds a spreadsheet, a workaround and a hire.
Workarounds became the bottleneck
The manual fixes that got you this far now slow every team down.
Services
Customer Success
Onboarding, adoption, renewals and expansion, designed for how you sell in each region.
Explore Customer SuccessOperations & Integration
One operating model across countries, teams and acquisitions, without a hire for every market.
Explore OperationsProcess, AI & Automation
The workarounds that got you this far are now holding you back. Find them, fix the process underneath, and let AI and automation take the grind. Faster turnaround, fewer errors, more capacity without more hires.
Explore Process & AIAlso: independent OpenText and SAP licence reviews, from a former OpenText licence compliance manager.
ENGAGEMENTS
Pick the depth you need
Hourly advisory
Senior input on demand for your leadership team.
Packages
Fixed scope, fixed price, a clear deliverable.
- CS health check
- EMEA or LATAM post-sales launch plan
- AI and automation sprint
- Integration playbook
Retainer
Fractional leadership, set days a month embedded in your team.
Every engagement is shaped around you, so pricing starts with a conversation.
Let's talk
LED BY SEAN O'CALLAGHAN
20 years doing the job, not just advising on it
Today: Director of Business Operations at OneBanx, a Glory company, building and scaling a fintech's post-sales organisation, driving down cost to serve and defining its strategy for growth to 2030 and beyond.
Before that: Director of Customer Success, then Operations, for EMEA and LATAM at Verizon Connect. Head of Service and Success at Stratio. Customer Support Director EMEA at OpenText, protecting $250m ARR, and later its Licence Compliance Manager, recovering $11m against a $6m target. Every engagement is delivered personally.
GET IN TOUCH
Start with a conversation
The first call is free, with no obligation. A reply within one business day.
Thanks, that's with me.
I'll reply within one business day with a few times for a call.